Refund Policy

1. Overview

At Bigyan Project, we are committed to providing high-quality products and services. If you are not satisfied with your purchase, you may be eligible for a refund under the following conditions.

2. Eligibility for Refund

  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Refund requests must be made within 2 days of receiving the product.
  • Proof of purchase (e.g., order number or receipt) is required to process your refund.

3. Non-Refundable Items

  • Customized, personalized, or made-to-order items.
  • Products that have been damaged due to misuse, improper handling, or external factors after delivery.
  • Downloadable software, digital products, or services.

4. Refund Process

To initiate a refund request, please contact our customer support team at shop@BigyanProject.com with the following details:

  • Your order number.
  • A description of the issue or reason for the refund request.
  • Photos of the product (if applicable) to verify its condition.

Once your request is reviewed and approved, we will process the refund within 7 business days. Refunds will be issued to the original payment method used during the purchase.

5. Late or Missing Refunds

If you have not received your refund within the specified timeframe, please follow these steps:

  • Check your bank account or payment method again.
  • Contact your bank or payment provider, as processing times may vary.
  • If the issue persists, reach out to us at shop@BigyanProject.com for further assistance.

6. Contact Us

If you have any questions or concerns about our refund policy, please feel free to contact us:

We are here to assist you and ensure a satisfactory resolution to your concerns.

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